156 Wyndham Street North, Guelph, ON N1H 4E9
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Privacy Policy

How Guelph Roofing Experts collects, uses, and protects your information.

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Last Updated: February 2026

Guelph Roofing Experts ("we," "our," or "us") is committed to protecting the privacy of visitors to our website, roofersguelphontario.site. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard your personal data. By using our website, you consent to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

When you fill out a quote request form or contact us through our website, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Property address
  • Details about your roofing project or inquiry
  • The type of roofing service you are requesting

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar tracking technologies:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website or search terms used to find our site
  • Device type (desktop, mobile, tablet)
  • Click interactions, including phone number clicks and navigation patterns

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Responding to inquiries: To contact you about your roofing quote request or service question.
  • Providing services: To schedule inspections, estimates, and roofing work at your property.
  • Improving our website: To understand how visitors use our site and to improve its content, layout, and functionality.
  • Analytics and reporting: To measure website traffic, track the effectiveness of our marketing efforts, and generate aggregate usage statistics.
  • Communication: To send follow-up information related to your inquiry. We do not send unsolicited marketing emails.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytical data. Specifically, we use:

  • Google Analytics: We use Google Analytics to collect anonymized data about website traffic, visitor behaviour, and engagement patterns. Google Analytics uses cookies to track interactions with our site. This data helps us understand which pages are most visited and how users navigate our website. For more information on how Google processes data, visit Google's Privacy Policy.
  • Internal tracking: We use an internal analytics system to track certain interactions such as phone number clicks and form submissions. This helps us measure the effectiveness of our website in connecting Guelph homeowners with our roofing services.

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect certain features of our website.

4. Form Submission Data

When you submit a quote request form on our website, your information is transmitted to our team through a secure data processing service (Google Apps Script) and our internal tracking system. This data is used solely to respond to your inquiry and provide the roofing services you have requested. Form submissions include a timestamp and the page URL from which the form was submitted, which helps us manage and respond to inquiries efficiently.

5. Third-Party Services

We use the following third-party services that may collect or process your data:

  • Google Analytics: Website traffic analysis and visitor behavior tracking.
  • Google Apps Script: Secure processing and delivery of form submission data.
  • Google Fonts: Web font delivery, which may log your IP address when fonts are loaded.
  • Google Maps: Embedded map functionality on our website, subject to Google's terms of service and privacy policy.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes. Third-party services listed above are used exclusively to operate and improve our website and to respond to your service requests.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure transmission of form data via encrypted connections
  • Restricted access to personal information within our organization
  • Regular review of data collection and storage practices

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data, but we are committed to maintaining industry-standard protections.

7. Data Retention

We retain personal information submitted through our forms for as long as necessary to fulfill the purpose for which it was collected, typically for the duration of a roofing project and a reasonable period afterward for follow-up and warranty purposes. Analytics data collected through Google Analytics is retained according to Google's standard data retention policies.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal information from our records
  • Opt out of analytics tracking by using browser-based opt-out tools or privacy extensions

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us and we will take steps to remove that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: